Cancellations
All order and requested cancellations are subject to a 10% Non-Refundable service fee. We take no satisfaction in charging this service fee, but due to costs that we incur when processing an order and refunding your order, there are No-Exceptions to this policy.
Returns
Return request must be made within 30 days of delivery. All returns require a Return Merchandise Authorization (RMA) Number from our Customer Service Department. There will be NO restocking fees and NO charge for a return label if the return is a result of our error(you received an incorrect or defective item, etc.) There will be a 20% Restocking Fee for Non-Defective item within the item's return policy period. If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping Policy
- We are not responsible for lost or stolen packages.
- All items sold by Aegis Weapons are for U.S. domestic use and may not be exported.
- Any and all items sold on the Aegis Weapons website is regulated under International Traffic in Arms Regulations (ITAR).
- No sales to or shipments of any goods outside the United States or U.S Territories such as Guam, Puerto Rico, Virgin Islands, APO, FPO, etc.
- All sales are subject to all Local, State, and Federal laws. It is the customer's responsibility to be aware of any laws that may affect their purchase.
- NFA LAWS APPLY to barrels and upper receiver groups with barrels shorter than 16"
- If you received an incorrect item from our error in fulfillment, we will need to be notified and we will provide you with a return shipping label to send the item back. Once we receive the item, we will refund or ship the correct item.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Sales Tax
Aegis Weapons charges sales tax for merchandise ordered on this website based on the where the item is being shipped.